Customer Service

CUSTOMER SERVICE

Luvi Beauty is committed to becoming your favorite destination for discovering the latest in beauty and wellness.  In addition to offering high quality products, we aim to provide a top-notch customer experience.  We focus on continuous improvement so we welcome your feedback and suggestions.  If your questions aren’t answered by the FAQs and the information in the links below, please contact us.

PLEASE REVIEW OUR FREQUENTLY ASKED QUESTIONS

PRODUCT ASSORTMENT

What kind of products does Luvi Beauty sell?

Luvi offers high quality beauty and wellness products.  We are authorized sellers of all of the brands that we carry.

Luvi is also proud to support independent aka “indie” beauty brands. 

We’re growing all the time so visit often to see the latest selection.  Also, please subscribe to our email list and you will be alerted when we launch new brands. 

Do you only carry “indie” brands?

Luvi is all about beauty discovery and indie brands are a HUGE part of that.  However, Luvi will also carry larger, more established brands as well.  We aim to offer a variety of innovative brands so that you can select the products that best suit your needs. 

Do you only carry skincare brands?

Currently we offer a sizeable selection of skincare brands.  However, we are growing and will ultimately carry products across all beauty categories including Makeup, Body, Fragrance, Hair, and Men’s Grooming.  Please join our email list and you will be alerted when we launch new brands and products.

Why don’t you carry my favorite brand/product?

We’d love your feedback on brands and products that you would like to see on Luvi Beauty.  Please let us know via our Contact page.  Please note that we’re growing all the time so visit often to see the latest section.  Also, please join our email list and you will be alerted when we launch new brands and products.

ORDERS & PROMOTIONS

Why isn't my promo code working?

Promo codes are limited to specific dates and times and may also have brand and product exclusions.   In addition, there may be limits to the number of offers that can be used for one transaction.  If a particular promo code is not working, double check the expiration date and any items that might be excluded.  If you have further questions, please email Customer Service.

What does "Out of Stock" mean?

Out of Stock means that Luvi Beauty does not currently have inventory for the item.  In most cases, this is temporary as we work with manufacturers on new inventory. 

SHIPPING & TRACKING

How much is shipping?

We offer $7 flat rate shipping.  This means you can purchase several items in one order and only play the flat rate.

How long does it take for an order to arrive?

Orders are processed within 2 to 3 business days (M-F, excluding holidays) and shipped through the United States Postal Service (with some exceptions).  Purchases are typically delivered 7 to 10 days after an order is placed.  If there is a delay in processing you will be notified.  Please note that processing time may be slightly longer during major promotional periods.

Do you ship internationally?

Currently, we only ship within the United States.  However we are exploring plans to ship internationally in the future. 

How do I track my package?

Once your item has shipped, we will provide a tracking number which will enable you to follow the progress of your package.

I ordered more than one item, but only received one...where's my order?

Please do not panic if all of your items do not arrive in the same package.  While we aim to consolidate orders to one package, sometimes they will ship in separate packages.  Don’t worry. Your products will arrive.  Please check your tracking number(s).  If you are still having issues, please reach out to Customer Service.

What if my package is not delivered?

We provide tracking numbers for every order.  Please monitor the progress of your shipment.  If the status says "delivered", please ask family members and neighbors if they’ve intercepted it.  If you still cannot find the delivered package please contact the United States Postal Service and file a search for missing mail.    

RETURNS & EXCHANGES

What is your Return Policy?

Please see our Return Policy.

Do you accept exchanges?

We do not offer exchanges at this time.  Please see how we handle returns without our Return Policy.

What do I do if I received the wrong product or my product is defective?

We are truly sorry for your inconvenience.   Please contact us and include your order number and a summary of your issue.  We will get back to you within 3 business days.    

ADDITIONAL QUESTIONS

Do you have questions that weren’t answered in our FAQs?

Sure, no problem! Call us at 800.860.5174 or us email Customer Service and we'll get back to you in 3 business days.